Frequently Asked Questions

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  1. Is it possible to hide some or all of my contacts details in the WHOIS ?
  2. My domain has expired and/or is showing as pendingDelete, but I want to keep it. What should I do?
  3. I'm interesting in contacting the owner of another domain, but the contact details for the current owner are hidden.
  4. What is an AuthCode and how to I get one?
  5. How do I transfer my domain from a Registrar to my direct control?
  6. How do I transfer my domain from my direct control () to a Registrar/Reseller?
  7. How do I transfer my domain between two accounts at ?
  8. How do I transfer my domain between two Registrars?
  9. My domain needs renewing, can I renew it with different regsitrar?
  10. How long does it take to transfer the domain?
  11. What happens to the contact records during a domain transfer?
  12. I gave my AuthCode to a Registrar but they say the transfer is failing, what should I do?
  13. How do I register and buy a domain name?
  14. How do I know if I am meant to pay tax or not?
  15. How do I register my contact details?
  16. How do I login ?
  17. What do the different contacts for a domain mean (Owner, Admin, Technical and Billing)?
  18. How do I reset my password?
  19. Can I reset the password if the domain is managed via Registrar/Reseller?
  20. How do I check if my domain is managed via Registrar or directly at ?
  21. How do I check WHOIS details of a domain?
  22. How do I change my Doamin's Name Servers or Web and Mail Forwarding?
  23. How can I add or modify the DNS records within my domain (e.g. mail server, or web server IP Address)?
  24. I recently bought a domain name, but its not working, what should I do?
  25. How do I change my contact info?
  26. How do I re-try the payment?
  27. After I login one or more of my domains are missing, what should I do?
  28. Do you published lists of recently released names?


  1. What is Domain Backorder?
  2. If I acquire the domain name via a back-order, how long will the domain name be live in the zone file?
  3. Can the current owner find out if there is a back-order and, if so, who has bought the back-order?
  4. How will I know if I have successfully acquired the domain name?
  5. Can there be multiple back-orders on the same name, if so who gets priority?
  6. If I aquire a back-order directly, can I purchase the renewal through a registrar?
  7. What's the difference between buying a BackOrder and using a Drop-Catch Service?
  8. Can a third party who offers a drop-catch service get the domain before my back-order is processed?
  9. Are there any reasons I might not get the domain?
  10. If I buy a back-order, how likely am I to get the name in the end?
  11. What does the Domain's existing creation date option mean?


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